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24 Jun 2012

“I’m not happy, Doctor???

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“I’m not happy, Doctor??? No Plastic Surgeon wants to hear this from a patient, but it is inevitable that a small percentage of the thousands of patients we see would be unhappy. How a practice responds to complaints may well distinguish a great practice from a good one. Why are patients unhappy? Surprisingly, it most often arises from good outcomes, as bad outcomes are thankfully quite rare. Examples (from our practice): 1. Patient seeks a more youthful appearance and facelift is recommended. Doesn’t want surgery, only injectables, despite warning that injectables like Botox and Juvederm are limited in their effect. Patient returns 3 weeks following injections, unhappy with modest effect…

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